About us

Hi I'm Shann the owner and Creator of Shann's Baked Creations a little about us below

Shann's Baked Creations is a family-owned business based in Sydney, Australia. We have been delighting customers with our delectable treats for over a few years now. Our passion for baking drives us to create unique and mouth-watering desserts that are perfect for any celebration. Get to know Shann's Baked Creations. Discover our passion for baking and commitment to quality. We're dedicated to bringing joy through delicious treats, made with love in Sydney. Join us on our baking journey today!

Our Core Values

At Shann's Baked Creations, we're guided by a set of core values that define who we are and how we operate. We're committed to using only the highest quality ingredients in all our freshly baked creations. We believe in fostering a strong connection with our community, supporting local suppliers, and giving back whenever possible. And we're passionate about creative baking, constantly experimenting with new flavours and designs to bring you the most exciting and innovative treats.

BAKERY POLICIES 2026 🥰 

Thank you for choosing Shann's baked Creations 

To ensure a smooth experience for both parties, please review the following policies before placing your orders. 

 

1. ORDERS & BOOKING

 • All orders must be placed at least 24–72 hours in advance, depending on cake size and design.

 • Orders are only confirmed once payment or the required deposit is received.

 • Rush or last-minute orders may incur an additional fee and are subject to availability.

 

2. PAYMENTS

 • Full payment or a non-refundable deposit (50–70%) is required to secure your date.

 • Any remaining balance must be paid before pickup or delivery.

 • Production does not begin without payment.

 

3. CANCELLATIONS & REFUNDS

 • Due to the custom nature of our products, no refunds are offered once production has started.

 • Cancellations made before production may be eligible for a partial refund (deposit excluded).

 • Date changes are subject to availability and approval.

 

4. DESIGN & CUSTOM CAKES

 • All cakes are handcrafted. While inspiration photos are welcome, exact replicas are not guaranteed.

 • Minor variations in color, size, or decoration may occur.

 • By approving your design, you acknowledge and accept our creative interpretation.

 

5. PICKUP & DELIVERY

 • Pickup times must be strictly adhered to.

 • Late pickups may affect cake quality, especially for cream-based cakes.

 • Delivery fees are non-refundable.

 • If delivery is selected, fees are calculated based on location.

 • Once the cake leaves our care, we are not responsible for damage caused by handling, transportation, or heat.

 • Cream cakes should always be transported in air-conditioned vehicles or in a cool spot in the vehicle and on flat surface. 

 

6. CAKE CARE & STORAGE

 • Buttercream cakes are heat-sensitive.

 • Cakes should be refrigerated when not in use.

 • We are not responsible for damage due to improper storage or heat exposure.

 

7. ALLERGIES & INGREDIENTS

 • Please notify us of any allergies before placing your order.

 • Our kitchen handles common allergens including nuts, eggs, dairy, and gluten.

 

8. COMPLAINTS & CLAIMS

 • Any issues must be reported within 24 hours of pickup or delivery, along with clear photos.

 • Taste preferences (sweetness, flavor, etc.) are not grounds for refunds.

 

9. ACCEPTANCE OF POLICY

By placing an order with us, you confirm that you have read, understood, and agreed to these policies.

 

Thank you so much for understanding our new policy and supporting local small businesses we appreciate you 🫶🥰